Companion Craftworks ships all orders via the United States Postal Service. Shipping charges vary between the items purchased.
Since most products are made to order, please allow 7 - 14 business days for Companion Craftworks to ship your items. You will receive an email confirmation once your order has shipped.
For international orders, customers are responsible for all import duties and custom fees within their own country. Please note that Companion Craftworks is unable to track your package after it passes customs in your specific country.
Need an item right away? Please contact Companion Craftworks for a quote on expedited shipping.
Companion Craftworks will gladly accept merchandise exchanges within 14 days of you receiving your items (excluding "final sale" items). The items must be returned in the same condition you received it in, without wear or damage, along with the packaging slip & original packaging materials.
Customers are responsible for all shipping and handling cost of their purchases & exchanges; these charges are non-refundable. Please contact customer service for more information on exchanges and repairs.
Please note that Companion Craftworks is not liable for lost packages. When shipping your item back to us, we strongly recommend that you use a delivery confirmation and track your package.
Due to the organic features of leather and the hand crafted nature of Companion Craftworks merchandise, items may vary in the slightest color, shape & size. Companion Craftworks attempts to feature all of our products as accurately as we can; colors, styles and silhouettes are displayed as accurately as possible.
In the event that Companion Craftworks sells out of any particular item you have ordered, please reach out to customer service and we will notify you via email when the item will be back in stock.